Terms of Use

Last Updated: 17 September 2025

Welcome to Al-Ulum! These Terms of Use (“Terms”) govern your access to and use of our website and services (collectively, the “Website”). Please read these Terms carefully before using our Website.

1. Acceptance of Terms

By accessing our Website or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms, please do not use our Website.

2. Products & Availability

All products displayed on our Website are subject to availability. We reserve the right to modify, discontinue, or change the specifications of any product at any time without prior notice. We have made every effort to display the colors and images of our products as accurately as possible, but we cannot guarantee that your device’s display will be accurate.

3. Pricing & Payments

• All prices are listed in Malaysian Ringgit (MYR) and are inclusive of applicable taxes, unless stated otherwise.
• We accept various payment methods, which are processed securely through trusted third-party payment gateways. We do not store your full credit card information on our servers.
• We reserve the right to change prices for products displayed on the Website at any time without prior notice.

4. Orders & Shipping

• Once you place an order, you will receive an automated confirmation email. This email constitutes an offer to buy the products. Our acceptance of your order will take place when we dispatch the products to you.
• Shipping times and costs will vary depending on your location and the selected delivery method. Estimated delivery times are provided as a guideline only.
• We are not responsible for delays caused by third-party shipping services, customs clearance, or other circumstances beyond our reasonable control.
• Tracking information will be provided via email once your order has been shipped, where available.

5. Returns & Exchanges

• Our returns and exchanges policy is valid for 14 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Sale or clearance items are considered final sale and may not be eligible for a return unless the item is defective.
• Customers are responsible for covering the cost of return shipping unless the item received was faulty, incorrect, or damaged.
• Please refer to our official Return Policy page on our Website for detailed instructions on how to process a return.

6. Promotions & Discounts

• Promotional codes or discount vouchers must be applied at the checkout page and cannot be applied retroactively after an order has been placed.
• Each promotional code is valid for a limited time and may be subject to specific terms. Unless otherwise stated, codes can only be used once per customer.
• Discounts cannot be combined with other ongoing offers or promotions unless explicitly permitted.
• Al-Ulum Sdn Bhd reserves the right to cancel or modify any promotional campaign or reject the misuse of discount codes at our sole discretion.

7. Privacy Policy

We are committed to protecting your privacy. All personal data collected through our Website will be handled in accordance with our Privacy Policy. We only collect data necessary to process your orders, improve our services, and enhance your shopping experience. Your data will not be sold or shared with third parties without your consent, except as required for order fulfillment (e.g., sharing your address with a courier service).

8. Account & Security

• If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information and password.
• You agree to accept responsibility for all activities that occur under your account.
• We reserve the right to suspend or terminate accounts involved in any suspicious or fraudulent activity without prior notice.

9. Intellectual Property

All content included on this Website, such as text, graphics, logos, images, and software, is the property of Al-Ulum Sdn Bhd or its content suppliers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

10. Governing Law

These Terms of Use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Malaysia. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Malaysia.

11. Changes to Terms of Use

We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

12. Contact Information

If you have any questions or concerns regarding these Terms of Use, please do not hesitate to contact us at: admin@alulum.my